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Lesson 27 --- PROBLEMS WITH A CLIENT
Lesson27: PROBLEMS WITH A CLIENT
In An Office
Ms Adams: Thank you for coming to the meeting today, Mr Gilder.
Mr Gilder: My pleasure, Ms Adams. Now, what problems are we having around here?

Ms Adams: Well, unfortunately, we're having a number of problems with our clients in Holland.
Mr Gilder: They usually pay on time. I don't understand ...

Ms Adams: Yes, you're right. They are excellent clients. Unfortunately, they aren't pleased with the merchandise we are sending them.
Mr Gilder: How can that be? We always provide first class products.

Ms Adams: I know, however they aren't happy. They say they are meeting with
a new manufacturer next week.
Mr Gilder: Nonsense, and what are we doing to change things?

Ms Adams: Well, that's the reason for our meeting today. I'd like to make a few
suggestions.

Mr Gilder: I'm listening...
Ms Adams: Why don't we change suppliers?
Mr Gilder: Is that the problem?

Ms Adams: Let's take a look at some of the suppliers in the area. I'm sure we can find a better one.
Mr Gilder: OK, what other suggestions have you got?

Ms Adams: Shall we invite them to meet with us?
Mr Gilder: That's an excellent idea. It'll show them our concern.

Ms Adams: OK, I'll arrange a meeting. Thank you Mr Gilder.
Mr Gilder: No, thank you Ms Adams.
1.The clients in Holland are usually...

a.poor clients.
b.excellent clients.
c.problematic clients.

2. What seems to be the problem?

a.The clients have run out of money.
b.The clients aren't satisfied with the delivered merchandise.
c.The clients have changed suppliers.

3. What does Ms Adams suggest?

a.Changing clients
b.Changing suppliers
c.Changing banks

4. What does Ms Adams promise to do?

a.Arrange a meeting with the clients
b.Cancel the contract
c.Provide first rate products

5. What does Mr Gilder think a meeting should do?

a.Change suppliers
b.Show their concern
c.Ask for suggestions

client: A customer or patron

merchandise: Goods bought and sold in business; commercial wares.

supplier:someone who offers a commodity at a given price

Examples:

1) It's a must that we satisfy our clients.

2) For customers to be satisfied, the merchandise should be of good quality.

3) A group of suppliers were invited for a bidding, so we can choose the best and cheapest product.

1) Do you believe in the saying "the customer is always right"? Why or why not?

2) If you are to build your own company, what kind of company will that be? What products will you supply in the market?

3) What do you think are the most in-demand products now in the market?

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