English on the Telephone - Preparing to make a call

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Preparation is one of the things that can help you when making a phone call. This telephone call preparation form is one of the tools you can use:-

Telephone call preparation form
Date:
Contact person (full name and title):  
Company name:  
Address:

Telephone number(s):  
Script

Primary reason for call:



Secondary reason for call:



Introduction:



Lead statement:

  

Key words:



  

Conclusion:



Results/Comments:



Follow-up action to be taken: